Refund policy
We want you to love your Bird Bliss shirt. If something isn't right, email us at hello@birdbliss.co within 30 days of purchase and we'll sort it out. A replacement doesn't restart those 30 days. We usually reply within 1 business day, Monday through Friday.
Wrong size? We'll send you the right size, free. There's no need to send the original back.
Don't love it? We'll refund you. There's no need to send it back. Feel free to donate it or pass it on to a friend.
Damaged, faulty or the wrong item? Send us a photo and we'll replace it for free, or refund you if you'd rather.
Holiday gifts
Buying a gift? Orders placed from November 1 can be swapped or refunded until January 31.
What to include in your email
- Your order number, or the email address you ordered with
- For a size swap, the size you'd like instead
- For a print or fabric problem, a photo of it with the design on the front clearly visible
Refunds
Refunds go back to your original payment method, usually within 10 business days of approval. Your bank or card provider may take a few extra days to show it. If it's been more than 15 business days, email us and we'll look into it.
Orders of 5 or more shirts
Every shirt is printed to order. On orders of 5 or more shirts, refunds for sizing are given as store credit. Damaged, faulty or wrong items are replaced or refunded as usual.
Getting the size right
Please check our size chart before you order. Not sure which size to pick? Email us and we'll help.
Fair use
This promise is there for honest mistakes. If we see repeated claims on one account, we may ask for the item back before we replace or refund it.
This policy doesn't affect your statutory rights.